Smart devices have shaped the ways people manage their online social connections as well as how they secure their households. Doorbells offer a lot of convenience for entrance grant and interaction management. However, many users may encounter issues such as “ring doorbell not connecting to wifi” now and then. Sometimes things can be solved easily, while sometimes it’s frustrating for the users to locate the causes after repeated trials. 

Common Reasons for Ring Doorbell Not Connecting To WiFi

WiFi password has been changed

If your home wireless password has been changed and the Doorbell still saves the original password, then the doorbell will fail to reconnect to the wireless network.

Wireless signal problem

If the signal of your home wireless network is weak or unstable, the doorbell may fail to connect to the WiFi. Sometimes it is because your WiFi router is too far from the best coverage of the signal.

WiFi network crowd or failure

If video latency or not receiving notifications occasionally happens with your doorbell, it might be caused by your WiFi channel jam. Most Wi-Fi routers can automatically switch channels to the least crowded. Whereas, some routers require manual setting. Sometimes network failure happens and it may show “ no internet access”.

Doorbell failure

If none of the methods can fix the problem, it might be the doorbell itself that happens with malfunctions.

Battery Issues

If your doorbell is battery-powered type, recharging the doorbell is necessary. If the battery is at a very low level or even completely runs out, the doorbell may fail to exert its normal functionality, including not connecting to the WiFi network. It helps to avoid many potential malfunctions by regularly checking your battery status.


Solutions You May Consider

Check WiFi password:

First, check to see if the home wireless password has been changed. If so, you need to update the new password in your doorbell’s settings.

Reposition the WiFi router:

If your home wireless network is weak or unstable, you can try adjusting the location of the router or replacing it with another one that delivers stronger wireless signal. If it shows a network failure, then try to restart the Wi-Fi router or reset the doorbell to restore its initial settings. If it still doesn’t work, test and try changing a Wi-Fi channel.


Q: How to check whether my WiFi channel is over-crowded and find the best channel?

Download a free Wi-Fi analyzer app. Use the Wi-Fi analyzer app to find the best channel. Then change the Wi-Fi channel in your router’s settings and test the connection.

If you are trying to choose a channel for the 2.4 GHz band, set your router with prior channels 1, 11, or 6. Pick the emptiest of the three with a Wi-Fi analyzer app.  Apply this same methodology to the 5 GHz band. Channels other than 1, 11, or 6 will receive more interference.

On the 5 GHz band, choose a channel that is as far away from other channels as possible. If your Wi-Fi keeps disconnecting repeatedly or you cannot cannot see the wireless access point, try changing to a non-DFS 5 GHz channel and see if the network will improve. If you cannot find an empty channel, aim for the channels with the weakest signal.

Restart Ring Doorbell:

If it is the doorbell issue. First, try restarting your Ring doorbell and reconnect the Wifi signal. Please be aware: make sure you’ve backed up the video footage you need to save before this step. If still doesn’t work, go and find the after-sale support of the seller you purchased the doorbell from.

Replace the Batteries

Every battery has its lifespan whether it is disposable or rechargeable. If you’re using disposable batteries, replace them with new ones if you notice that some functions of the doorbell do not run sensitively. If you’re using rechargeable batteries with the doorbell, recharge the doorbell using a USB cable when it runs at a low battery level. The capacity of rechargeable will also gradually decrease after repeated use.