It’s quite common for users to encounter password issues when using Hikvision security cameras. Sometimes they forget the password they changed, sometimes they forget the entrance to reset the Hikvision camera password.


The updated setting of Hikvision device does not include a primitive password. When you use the camera for the first time, you need to activate the camera by a compulsory password setting procedure (8-16-digit alphanumeric characters).

(The default Hikvision user name and password used to come factory-set, normally username admin and the default password 12345.)

A strong password of characters combination including upper case letters, lower case numbers, and special characters is recommended). We also suggest regular password reset, especially in the high-security system.

Resetting the password monthly or weekly can guarantee your security system better.

Here are several ways to reset:

Four Methods to Reset Hikvision Camera Password

1. Hikvision Camera Password Reset by Hik-connect

  • On the Hik-Connect login page, click “Forgot Password”, select “Verify by Hik-Connect App, then you’ll see the interface with a QR code.
  • Log into your Hik-connect account and scan your QR code on your device. You will receive a verification code then. Input the verification code on the bottom of the surface. Then you can reset the Hikvision password.

2. Hikvision Admin Password Reset Using SADP:

2.1 Download SADP tool for your computer: latest version: V3.1.2.3 )

SADP tool

2.2 Connect your camera to network and run SADP software to search the camera . Once it has been discovered, select the device and click “Forget Password”.


Please make sure:

  • Phone and device connect to the same LAN
  • Device has been set up reserved email or security questions before.

2.3 Enter the page via Support>Reset Password>LAN Device.

Select device, tap password reset icon> forget password.

Then, send the verification code to your reserved e-mail address and fill in the verification code. You can reset a new password then.

3. Reset Hikvision Camera Password by Security Question

On the Hik-Connect login page, click “Forgot Password”, select “Security Question Verification”, Enter the correct answer for the questions you’ve set. Then you can reset the password.


4. Reset Password for Hikvision DVR/NVR Using The GUID File On Web

This method is applicable for Hikvision–E/-K/-I series NVR from V3.4.90 or above and DVR of V3.4.80 or above.

4.1 After you activate the camera for the first time by a password setting procedure, Click “OK” for the next step. There will be a pop-up interface for Security Question Configuration. Click “ Export GUID File”. Next time when you need to reset the password, please import the GUID file. Please notice that if the admin password has been changed or GUID file has been used, the GUID file will be invalid.



4.2 Go to Configuration-User Management to export the GUID file (You will need to input the admin password before exporting the file). Name the file and click “Save”, there will be a pop-up window showing exporting succeeded.  



For more questions about Hikvision cameras, please directly contact us:

We deal with Hikvision & Dahua security products. Retail, Customization, and OEM available.